Triggering a Payment Request

Go to Insights > Outstanding to see who still owes you money. Then, to request payment, just click the green button next to the guest's name.

Remember: The guest must have an email address associated with their booking in order for you to be able to send them a Payment Request.

What happens next?

Guests will receive an email with a payment link. Clicking the link will take them to a page where they can securely enter their card details and make the payment. You’ll then receive an email from us confirming that this payment has been made.

Archiving Outstanding Balances

Sometimes, instead of recording payments against old bookings, you might just want to archive any outstanding balance notifications to keep things neat, tidy and up-to-date.

How to archive outstanding balances

  1. Go to Insights > Outstanding.
  2. Click the Archive? button next to the reservation.
  3. If you've made a mistake and want to reinstate the notification, just click the undo button. Please note you can only do this whilst you are still on the page. If you leave the page and then return, you won’t be able to reinstate the notification.
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