If you'd like to vet bookings before you accept them, you can turn off instant confirmed bookings. Instead, you'll receive a booking request which you'll need to accept in order for it to be confirmed.
To set this up, you simply have to untick a box:
Go to Account at the top of the page, then choose Guest Experience from the left hand side.
Un-tick the box next to Bookings made online are confirmed instantly.
Click the green Save changes button.
What do my guests see when booking?
When your guests go through the online booking process they will see a message before they confirm the reservation which says you are unable to confirm the booking instantly. We advise that you accept or decline the booking within 24 hours.
Once the guests have booked they will receive our standard email titled
Your reservation request for (Accommodation Name) has been received
which looks like this, you can also customise this in customised emails by using the email template called Reservation Pending. Find out more about customised emails here
What happens now?
You’ll receive pending reservation requests which you need to confirm or decline. These will appear under your arriving and leaving today information on your Dashboard. They will also show on the calendar in Orange.
When you click on the reservation you will see a box at the the top where you can accept or decline the reservation.
If you keep the box ticked then an automatic email will be sent to them informing them of your decision.
If you accept the booking then the booking will turn to confirmed and will change to red on the dashboard. The standard confirmation will be sent. If you have a customised reservation confirmation email set up then this will be sent instead.
If you decline the booking then the booking state will change to declined and the booking will be cancelled. Please note declined bookings do not show in the last 5 cancellations list but you can view them in Insights > Reservations. Our standard decline email will be sent. Again this can be customised by going to Account > Customised Emails and selecting Reservation Declined.
Our standard decline email is titled
Sorry. Your reservation at (Accommodation Name) was declined
and looks like this
