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CSV Reports

Download your booking, customer and optional extra data within our CSV Reports

Written by Emma Knight

We have a range of CSV reports designed to help you analyse your booking data, optional extra sales and customers including their marketing permissions.

To enable this on your account, go to Extensions > CSV Reports > Install.

  1. Revenue and Room Nights
    This report gives you a daily breakdown of how many rooms have been sold, the booking value pre tax, tax amount and after tax, along with the average daily rate, Revpar and occupancy percentage. We also tell you how many closed rooms you had on each day too.


  2. Revenue and Room Nights by Source
    This report gives you a daily breakdown of bookings by their source along with booking value, number of rooms booked and the average daily rate. You'll quickly be able to see how many bookings were made directly and via Booking.com or Expedia. This report is based on stay dates. (Our quick sources report is based on sales with a date period)


  3. Revenue and Room Nights by Company
    This report is linked to our Companies feature. If you regularly have staff from companies stay with you then this will provide you with a way of reporting on how many bookings you've received from them. It is similar to the Booking sources report but it tells you how many bookings for each company you have.

  4. Occupancy
    This report will show you % you had on specific dates. It will also show you the amount of nights booked as well as the total value, Revpar and Average Daily Rate (ADR).

  5. Fulfillment Report
    This report will show you the date the extra was booked for (stay date).

  6. Bookings
    This is a bit of a smaller report to show you a few important things for a reservation. It will show you the arrival date, room, booker surname, arrival ETA, occupancy, both private & guest notes, extras added to the bill, booking question details & payments.

  7. Optional Extra Sales
    This report will tell you how many optional extras you've sold for the month, this is based on sales for the period and not the guests stay date.

    Please note: This report report only reports on predefined optional extras you have set up and added to the bill. It doesn't include adhoc extras you have added.
    See how to add predefined optional extras here.


  8. Customers
    This report will give you an export of all your customers details (including their marketing permissions if you have this activated in Account > Guest Experience). The report includes guests names, address, email address, marketing preferences, source of the booking.

  9. Guests & Guests by Stay Dates
    These 2 reports are ideal to use when you have a reservation with multiple bookings. These reports shows you the names of the guests on each booking, which room they booked etc.

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