In order for your guests to check out online - they must be checked in!

You can either set up contactless check in for them, see here how to set this up or you can check them in from your dashboard.

To enable contactless checkout go to Account > Guest Experience you will then see a box on the lefthand side which says Guest Login. NB You cannot use Contactless checkout if Guest login is disabled

Once this is enabled your guests will automatically get our standard email at 6am on the day of departure.

The Standard email looks like this.

We understand that you may want to personalise this and so we have a customised email template called Contactless checkout within Account > Customised Emails where you can add your own content.

Don't forget to include this link on the email {{reservation.manage_reservation_url}} as this will pre populate the login area with the guests reservation number and surname.

Once the Guest opens the online check in link they will be ask to pay their outstanding amount before continuing to check out.
​
Once the Guest has checked out you will receive a notification to say the guest has checked out online.