You can now save you and your guests time on arrival by enabling them to check in online prior to arrive at your property.

Firstly in order for Guests to be able to check in online themselves you will need to be connected to a payment method and you will need to enable the Manage reservation area within Guest Experience.

Go to Account > Guest Experience

Here you will see a box called Guest Login (this is enabled by default) underneath this box you will now see another box called Contactless Check in. Tick this to switch contactless check in on. If you also wish to collect a card for extras at the time of check in you will need to enable the Capture Payment Card box too. NB You cannot use Contactless checkin if Guest login is disabled.

If you have specific Arrival instructions such as key codes to give your guests on arrival you can add this specific information in the Accommodation section. Simply edit the room and scroll down, you will then see this box. Please note: You will only see this box if Contactless check in is enabled in Guest Experience

Once contactless check in is enabled we will by default send an email at 9am on the day of arrival to your guest.
The standard email content looks like this.

We appreciate this won't suit everyone so you have the ability to customise your own tailored email to your guests with specific instructions.
In order to do this go to Account > Customised Emails and select Contactless Check in from the dropdown box.

Here you can add specific arrival instructions.

Don't forget to include this link on the email {{manage_reservation_link}} as this will pre populate the login area with the guests reservation number and surname.

Once they login to the Manage Reservation area on the day of check in they will be presented with a Contactless check in screen.

They will then need to complete all Guest names and complete their address details including email address and telephone number if these aren't already stored.

We will ask for a card number to store against the reservation, if you have ticked the Capture Payment Card box in Account > Guest Experience.

If you have Marketing preferences enabled in Account > Guest Experience then these will be displayed and can be updated by the guest within the check in flow.

Any Booking questions you ask on the current Registration form will also be displayed within the online check in process.

Once all the fields are completed, we allow them to press a check in button.

They will receive a pop up message to say they have successfully checked in.

They will then be shown any specific arrival instructions you have added within your accommodation section.

Once a guest has completed the online check in form then we will populate your Notifications area on the dashboard with a message confirming the guest has virtually checked in. We also populate your arriving today with a virtually checked in message.