In order to use guest reviews you first need to install reviews by going to Account > Extensions > Reviews and press install.
To set up a customised post-stay email:
Go to Account > Customised Emails.
Click New Customised Email.
Select Post Stay from the drop down list under Context.
Type your subject.
Type your email content. Remember to include the Magic Tag {{review_link}} to link it to your Inn Style account!
Tick Email is active.
Save the email.
Test your email at the bottom of the next page.
Let’s see that in action:
Then head to Account > Notifications to specify when the emails should be sent (i.e. how many days after the guests have checked out).
When a guest clicks the link in the email, they can select their 'happiness' icon and include additional comments about their stay.
How will I know a guest has left a review?
Once a guest submits a review, you'll get a notification on your Inn Style Dashboard.
You can see a list of the guest reviews in Insights > Reviews
You can also respond to a review by clicking the speech bubble here.
How do my guests see my reviews?
Reviews are currently displayed within the booking engine, if at least one of your reviews is featured.
To feature a review go to Insights > Reviews click on a guest name and go into the reservation scroll down until you can see the review tab. Click on reviews and tick the box to feature the review.
