Give guests a full or partial refund
Actioning refunds depends entirely on how the guest has paid. If you’re connected to one of our payment gateways – Stripe, Inn Charge, PayPal, Paystack – you’ll need to use that specific gateway to process the refund.
With Stripe, Paystack or Inn Charge:
Open the relevant reservation.
Scroll down the to Payments section.
Locate the payment you wish to refund, either all of it or part of it.
Click the Refund button on the right hand side of the payment.
A box will pop up. At this point, you can choose between a full and partial refund by entering the amount. You can also add a note for the guest.
Click Refund. This will now be processed automatically for you by the Payment Gateway.
Please note that if you are using Paystack and you are wanting to process a refund, you need to ensure your Paystack wallet is funded in order for them to process the refund. You might click on the Refund button but then get an error saying "Insufficient Funds", this just means, you need to top up your Paystack account in order for them to process the refund for you.
With PayPal:
Log in to your PayPal account.
Find the payment in your Pending or Completed Payments.
Open the payment. You’ll see a transaction details page where you you can click Issue a Refund.
Specify the amount, and add an invoice number or note for the guest if necessary.
Click Continue.
Double check the details on the page and click Issue Refund.
Remember: Refunding on PayPal won’t automatically update the payment details within the reservation in Inn Style. Please note you will need to open the reservation and record the refund or amend the booking cost.